The LDC Agenda Committee views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right.

  1. Our policy is:
  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our Complaints Procedure so that people know how to contact us to make a complaint
  • To make sure everyone associated with LDC Conference knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do
  1. Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the Local Dental Committees Conference.

  1. Where Complaints Come From

Complaints may come from Local Dental Committees or from individual delegates or other parties including exhibitors or sponsors.

  1. Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

  1. Responsibility

Overall responsibility for this policy and its implementation lies with the Local Dental Committees Conference Agenda Committee.

Complaints may be sent to the LDCAC in writing at:

Local Dental Committees Conference Agenda Committee

c/o 64 Wimpole Street, London W1G 8YS

Or by email This email address is being protected from spambots. You need JavaScript enabled to view it.

The procedure for making an official Complaint

The LDC Conference Complaints Policy is available to view below.

Making a Complaint:

  1. A complaint may be made:
  • On the grounds of a breach of a clause of the Standing Orders of Conference.
  • Behaviours are demonstrated which are deemed to be detrimental to the Local Dental Committees and/or the profession as a whole.
  1. The complaint may be made by an LDC or a representative or observer at Conference or a third party associated with Conference.
  2. The Complaint must be made in writing.

Actioning a Complaint:

  1. The receipt of the complaint will be acknowledged and then passed to the Agenda Committee within seven days of receipt. It will either be rejected, deferred so that further information can be obtained, or accepted for further consideration. The complainant will be informed accordingly.
  2. All correspondence and information received will be provided to all relevant parties.
  3. Where appropriate the LDC Conference Agenda Committee will arrange a date for the complaint to be discussed and members of the Committee must openly declare any areas where a conflict of interests may be present.

 

Resolving a Complaint:

  1. The outcome of the Agenda Committee’s discussions will be notified in writing to all relevant parties within 14 days of the date the meeting took place.

Appeal Process:

  1. Appeals must be made in writing to the Chair of the Conference Agenda Committee within 14 days of notification of the original decision and are required to clearly outline the grounds on which the appeal is being made.